Collision repair guide
Can You Choose Your Own Body Shop After an Accident?
Customers generally have the right to select their repair facility. An insurer may suggest options, but you can ask to have the vehicle evaluated by a shop you choose.
General information: This guide does not replace emergency, legal, insurance, mechanical, or vehicle-specific safety advice.
Tell the insurer your choice
Provide the facility name, address, and contact information. Ask what documents or inspections the claim process requires.
Compare the estimate and claim
The shop documents repair needs; the insurer decides what the policy covers. Differences may require additional communication.
Avoid guarantees
A repair facility cannot promise claim approval or interpret your policy as legal advice. Ask your insurer to explain coverage decisions in writing.